Privacy Policy

1. Introduction

MutualAccessSpace ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our approach to handling your personal data, including collection, utilization, exposure, and protection, when you access our website mutualaccessspace.sbs or engage in our yacht charter services.

Your agreement to the procedures described in this document is implied when you employ our services. This policy is in sync with relevant privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other associated Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal details that you provide to us willingly include:

• Scheduling a yacht charter
• Reaching out to us via our website or telephone
• Opting into our newsletter
• Completing forms on our website
• Engage in surveys or promotional events

Such information consists of:

• Name and contact details (email, telephone, address)
• Payment details (handled securely by third-party vendors)
• Yacht charter preferences and needs
• Emergency contact details
• Food intolerances or health-related information (if disclosed)

2.2 Automatically Collected Information

Certain data about your device and how you use our site is automatically gathered:

• IP address and geographic data
• Internet browser type and version
• Pages viewed and duration of visit on our website
• Source websites
• Device characteristics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are employed to enhance your experience. They allow us to:

• Record your preferences
• Analyze website performance and traffic
• Offer custom content
• Refine our offerings

Cookie preferences can be managed through your browser or our cookie consent feature.

3. How We Use Your Information

The information we gather is used for:

• Service Provision: To administer yacht charter services, finalize reservations, and communicate regarding your bookings
• Customer Assistance: To address your questions and provide support
• Payment Processing: To handle transactions and manage accounts
• Safety and Protection: To ensure the security of our services and avert fraud
• Promotions: To send you relevant offers and news (with your consent)
• Enhancement of Website: To review user patterns and boost website operations
• Adherence to Law: To comply with legal and regulatory mandates

4. Information Sharing and Disclosure

We refrain from selling, swapping, or leasing your personal information to unrelated parties. We might disclose your data under these conditions:

4.1 Service Providers

We may divulge information to vetted third-party vendors that assist us in payment processing, website support, email marketing, analytics, and customer service.

4.2 Legal Obligations

Your details may be released if mandated by law or due to legal actions, court directives, urgencies, or inquiries into alleged illicit activities.

4.3 Business Changes

Should a business merger, acquisition, or asset sale occur, your details could be transferred as part of the deal.

5. Data Security

We have adopted suitable measures such as encryption, secure servers, access controls, periodic assessments, and employee awareness programs to shield your personal details from unauthorized access, alteration, exposure, or destruction.

However, the security of data transmitted online or stored electronically is not infallible. We cannot assure the absolute protection of your information.

6. Data Retention

We maintain your personal data only as required to satisfy the purposes for its collection or as mandated legally. Typical storage periods include:

• Charter bookings: 7 years (due to tax/legal reasons)
• Promotional communication: until opt-out or deletion
• Website analytics: 26 months
• Customer service: 3 years following the latest interaction

7. Your Rights and Choices

Your rights encompass data access, correction, erasure (per legal constraints), portability, marketing opt-out, and cookie preferences. To assert these rights, reach out to us using the information below.

8. Third-Party Services

8.1 Google Analytics

We apply Google Analytics for website traffic analysis. You can opt-out utilizing the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social media with their separate privacy policies might be found on our site.

8.3 Payment Processors

Financial transactions are facilitated through third-party services abiding by the PCI DSS.

9. International Data Transfers

Your details might be transferred to and handled in countries other than Monaco, adhering to suitable precautions aligned with applicable privacy laws.

10. Children’s Privacy

We do not intentionally gather information from children below the age of 13. If it comes to your attention that such information has been submitted to us, please contact us right away.

11. Changes to This Privacy Policy

This Privacy Policy may evolve to reflect changes in procedures or legal requirements. Any amendments will be communicated through our website, email to registered users, or a notice on our site. Your continued use after the update signifies acceptance.

12. Contact Information

For any questions regarding this Privacy Policy or our data handling practices, please get in touch:

13. Compliance with Google Ads User Consent Policy

We are compliant with the Google Ads user consent policy. You may alter cookie/tracking settings at any time via our cookie preferences.